Anyway, after paying my bill this morning and seeing my online receipt, I was reminded of the fact that I am supposed to get a daily paper. Meanwhile, I see a paper 3X month... at most, I may get a full week out of a month... this is unacceptable.
I attempted to speak to people at Charter to no avail. I spent 2 hours calling customer service (an 866 number giving me foreign operators) who didn't know what I was talking about. They finally told me I had to drive to the local office to get it straightened out in person... not my idea of a good time.
So I continued to attempt to reach the local office by phone or email. Guess what.. it is not possible. They don't have a local contact number unless you are trying to reach a specific person and know who you are looking for, and you can't even get that number through the website. I tried an online chat which was dropped. I tried emailing the CEO... it bounced back. Charter Communication has NO way to reach a real person that you can escalate an issue to. UGH!
Finally, I decided to call the newspaper service itself and resolved the issue in a few minutes. The carrier has been alerted that we want our paper daily and will report them if we don't get it and all is good in the world.
Or is it? I am still pretty burned up that there is no way to reach anyone at the local charter office without driving to the location and waiting online to talk to someone at the counter. It seems to me that they purposely make it difficult to resolve issues hoping customers will give up. Meanwhile, there are people all over my county not getting their agreed upon paper, and they have little recourse to address it.
This is just sad. If the whole racket isn't a little phishy, I don't know what is. Search Amazon.com Kindle Store for
~Feel free to comment on your own phish experiences and add links to related sites in the comment section www.smellphishy.com
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